Technology's Role in Booking and Duty of Care with SAP Concur

Thursday, 29 November| 9:30 AM - 10:00 AM | Breakout Room 3

Corporate travel is an ever-changing environment, with travel managers' responsibilities now expanding to include risk management and traveller satisfaction. Technology is critical in managing this landscape, as in recent years, travel managers have been working to expand the content available through corporate channels to ensure the capture of traveller data.

Nevertheless, a majority of business travellers continue to book outside of corporate channels, creating significant challenges in capturing all traveller data, maintaining savings from negotiated rates, and fulfilling traveller safety responsibilities.

Building on research from GBTA and SAP Concur, this session aims to examine the ways in which technology can play a role in traveller booking behaviour and, in turn, keep travellers safe.

Type: Education Session


Speakers

Goetz Reinhardt

Goetz Reinhardt

Managing Director MEE

SAP Concur

Role: Co-Presenter

Jessica Collison

Jessica Collison

Director, Research

GBTA

Role: Co-Presenter